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Appfolio tutorial1/12/2024 It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible. It seems that the customer service has taken a major hit. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. We have been using Appfolio for a few years now. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up.in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. The company is suffering from a very bad support team. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi. Having used Yardi for 10+ years this product is simply outstanding. The software is definetly the right product. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi. It is a tough call because the product is good.
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